Within my group, we use 'UX' or user experience as a pretty common phrase. It if often used to defend decisions and also to point out where we are messing up. The interesting thing is that when you say User Experience - it can often mean different things to different people.
This is a great post that walks through the different aspects of user experience and also breaks it down into levels and is a great quick reference.
So what level are you @?
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