This is a great thought provoking post with the core idea being this - if you have good or bad news, pick up the phone or better yet, met that person face to face. The reason being is that email is very hard to understand the emotions behind it. I am sure I am not alone in that there have been times in my life that I have had to do a lot of damage control because emails where not interpreted properly. So think about - if you have bad news - pick up the phone or walk down the hall. If you have good news - do the same.
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